Check-in, amenities, parking, invoices, house rules: here are the answers to the questions guests ask us most often.
Check-in is possible between 15:00 and 22:00. Check-out is by 11:00 on your departure day.
The keys are in a key safe at the building entrance. About 7 days before you arrive, you'll get an e-mail with all the access details: your apartment number, the location and code of the key safe with photos, instructions for the front door and the apartment, and the Wi-Fi details. When you arrive, you take your keys from the safe yourself – no waiting and no reception desk. To help you find us: Café Kontrast is in our building. Details: How check-in works.
Please check your spam folder first. If it's not there, drop us a line at info@rentapartment-freiburg.com and we'll send you the details again.
Yes, on request: early check-in is possible if the apartment is already ready. Late check-out works if no new guests are arriving on your departure day. Please ask by e-mail in good time – a different time only applies once we've confirmed it.
Final cleaning starts at 11:00, and new guests usually arrive the same day. If you leave late without arranging it, our terms & conditions (§ 4.2a) allow us to charge a usage fee of up to 100% of the nightly rate for each day or part of a day, plus any extra costs this causes (e.g. for rebooking the next guests). So it's better to ask about a late check-out in advance.
Sorry, we don't offer luggage storage. We don't have the space in the building, and we can't accept liability for our guests' luggage.
Every apartment has a large 2 × 2 m double bed (one shared bed frame with two 100 × 200 cm mattresses) and a sofa bed (approx. 140 × 200 cm) for two more people.
Each bed is meant for two people. All apartments have a balcony. Please note: the double beds can't be split into two single beds, and the sofa bed can't be split either.
The photos show examples of each apartment type. Apartments of the same type have mirror-image layouts, and the furnishings may differ slightly – furniture, textiles and decor are also replaced over time. Details: Terms & conditions § 2.3.
Young children who sleep in the existing beds with you stay free of charge. We're happy to provide a baby cot on request for €10 per night. This covers cleaning and laundry – the cot and bedding also wear out over time and need replacing. Please keep the maximum occupancy in mind: studios and two-room apartments up to 4, the three-room apartment up to 6 people.
Every apartment has its own kitchen with a 4-ring electric hob, fridge, microwave, coffee machine, kettle, plus crockery, cutlery, pots and pans – everything you need to cook for yourself.
Only the three-room apartment (apartment 5) has a dishwasher. The studios and two-room apartments have smaller kitchens without a dishwasher.
The apartment has a Tchibo Qbo capsule machine, and there are a few capsules to get you started. You can buy Qbo capsules online (e.g. on Amazon) or ask at the Tchibo store, Kaiser-Joseph-Straße 145.
Yes. Bed linen (including for the sofa bed) and towels for all guests are included. You'll also find a hairdryer, iron and ironing board, toilet paper, soap and washing-up liquid. We deliberately don't provide laundry detergent – many guests prefer their own brand or are allergic to certain products. There's a supermarket only about 5 minutes' walk away.
Yes, fast Wi-Fi is free in all apartments. You'll get the network name and password by e-mail together with your check-in details.
Yes, every apartment has its own washer-dryer, which you can use free of charge. We deliberately don't provide laundry detergent – many guests prefer their own brand or are allergic to certain products. There's a supermarket only about 5 minutes' walk away. There's also a metal drying rack, which you can put out on the balcony too.
No. Our apartments are holiday apartments: cleaning and changing the bed linen during your stay aren't part of the service and aren't included in the price. You'll find a vacuum cleaner and a dustpan and brush in the apartment, so you can tidy up yourself in between.
For longer stays you get a second set of bed linen. For laundry there's a washer-dryer and a metal drying rack, which you can put out on the balcony too.
All apartments have a bathtub with a shower – except apartment 2, which has a shower. If a bathtub matters to you, just let us know when you book.
No, the apartments don't have air conditioning. In summer we're happy to provide fans on request – just tell us how many you need.
The studios and 2-room apartments have no separate desk, but the dining table works well for working. The exception is the 3-room apartment (apartment 5): its large bedroom has a large work desk. The Wi-Fi is fast and stable – good enough for video calls too.
The building has a lift that's big enough for a wheelchair or pram. The apartment entrances are step-free. If you have any special needs, please let us know when you book.
Right by the building entrance there's a private parking space for €12.50 per day. It has to be reserved in advance by e-mail and paid upfront (bank transfer or PayPal), and is subject to availability. Other options:
More in the house info.
It's only about a 7-minute walk from Freiburg Hauptbahnhof. Or take tram line 2 and get off at the 4th stop – it's right outside the building. The University Hospital is no more than 10 minutes away by tram. You'll find all connections (taxi, airports) under Getting here.
Like most holiday apartments in Freiburg, we don't take part in the KONUS scheme. That's why no KONUS visitor's tax (Kurtaxe) is included in the price, and we don't have KONUS guest cards. For buses and trams in Freiburg, the VAG “2x4-Fahrten-Karte” (multi-trip ticket) or a day ticket is usually all you need. Tickets are sold at the ticket machines at tram stops and in the VAG/RVF app.
We don't offer breakfast, but you have your own kitchen. Café Kontrast is right in our building, and there's a restaurant across the street. An EDEKA supermarket is only about 50 m away, REWE about 5 minutes' walk, and there's a pharmacy nearby too.
The easiest way is directly through our booking system: click “Book now”, choose your dates and the apartment that suits you, and complete the booking online. You'll get a booking confirmation by e-mail straight away.
Yes, if an apartment is still free – you can see current availability online under “Book now”.
Freiburg is a very popular destination. Especially in spring and summer, in winter and over New Year's Eve, our apartments are usually booked up 2–3 months in advance. So we recommend booking at least 2–3 months before your trip.
For a direct booking through our website (RoomRaccoon):
For bookings through Booking.com, Airbnb, Agoda or similar, the cancellation terms of the platform or of the rate you chose there apply; they may differ from ours. Cancellation and refunds are then handled by the platform. More in our terms & conditions (§ 11).
Please contact the platform you booked with. The platform takes the payment and only it holds your card details; we just receive a payout from them, usually after you've left. That's why payment, cancellation, booking changes and refunds are all handled by that platform, under its terms.
For a direct booking through our website (RoomRaccoon), our terms & conditions apply.
Yes, of course – with VAT shown separately, made out to a company or to you personally. Just send us the company name, address and VAT ID (if applicable) at info@rentapartment-freiburg.com. You'll receive the invoice as a PDF by e-mail after your stay.
Yes. The City of Freiburg's accommodation tax (Übernachtungssteuer, currently 5%) is already included in the nightly rate and isn't charged on top.
Yes, the minimum stay is 4 nights.
Absolutely – many of our guests stay longer, e.g. during treatment at the University Hospital, for a project or an internship. Long-stay discounts are available on request – we're happy to make you a personal offer. You can extend as long as the apartment is free. More under Long stays.
No. All apartments are non-smoking – smoking isn't allowed in the apartments or anywhere in the building.
Sorry, pets aren't allowed.
Your key ring has a small key for the locked black general-waste bin in the courtyard. The green bin is for paper only, the brown one for organic waste. Please take glass to the public bottle bank – not on Sundays or public holidays.
A yellow bag (Gelber Sack) for packaging is usually under the kitchen sink. If not, you can get yellow bags free of charge at the checkout of many supermarkets, or a whole roll at the Rathaus im Stühlinger (tram stop “Rathaus im Stühlinger”, a short tram ride towards the main station). All the details: Waste sorting in the house info.
Final cleaning is included in the price. Please take out your rubbish, leave the keys on the dining table and pull the apartment door shut behind you.
Our cleaning team records any items left behind, and we'll get in touch with you. Food, medicines, worn underwear and toiletries, as well as dirty or obviously worthless items, are thrown away immediately for hygiene reasons. We keep other items – for €3 per day from your departure day, for up to 6 months; after that they may be disposed of or given to the German Red Cross. We can post them to you once you've paid the shipping costs in advance. Details: Terms & conditions § 13.
Best by e-mail at info@rentapartment-freiburg.com or by WhatsApp message (no calls) – we usually reply quickly. Please report any defects or damage within 24 hours of arrival.
WhatsApp: send a message (messages only, no calls)