General Terms and Conditions

These General Terms and Conditions (Allgemeine Geschäftsbedingungen, AGB) apply to all contracts for the rental of holiday apartments under the trade name «Wohnungen an der Uniklinik» or «Apartments an der Uniklinik» (hereinafter «Landlord») to the guest (hereinafter «Tenant»).

Any deviating terms of the Tenant do not become part of the contract unless the Landlord expressly agrees to them in writing.

The contract is concluded as soon as the Landlord has confirmed the apartment — either directly via the website rentapartment-freiburg.com or via a booking platform (e.g. Booking.com, Airbnb).

The contracting parties are the Landlord and the Tenant. The Tenant is liable for all other persons travelling with them.

Photos and descriptions on the website and on booking portals are for illustration and show apartments of the respective apartment type. The apartments have mirror-image layouts; furniture, textiles, wall colours, decoration and equipment (including balcony furniture) may differ from the photos and are renewed, repaired or replaced over time. Replacement with an item of equal value and minor differences in furnishing and design do not constitute a defect and entitle the Tenant neither to a price reduction nor to damages or free cancellation. Statutory rights in the case of significant defects that impair the use of the apartment remain unaffected.

The agreed price per night is stated in the confirmation document and includes statutory VAT.

The overnight accommodation tax of the City of Freiburg im Breisgau (Übernachtungssteuer / Kurtaxe), currently 5 % under the municipal bylaw, is already included in the agreed price per night and is not shown or charged separately. Should the City of Freiburg change the statutory tax rate in the future, the rate in force at the time applies and is included in the price per night.

Payment is made either in advance via the respective booking platform or by bank transfer against a separate invoice.

The holiday apartments offer contactless self check-in. In good time before arrival, the Tenant receives the individual code and location details for the key safe.

Check-in is possible between 15:00 and 22:00, check-out is by 11:00. Flexible times can be arranged, provided the apartment is free before or after the stay.

Late departure / breach of the check-out time:

1. Check-out must take place by 11:00 on the day of departure at the latest. After this time, the Landlord’s cleaning staff begin the final cleaning, and as a rule the next guests are already booked for the same day.
2. If the Tenant does not leave the apartment by the agreed check-out time, the Landlord is entitled under § 546a BGB (German Civil Code) to demand compensation for use of up to 100 % of the agreed price per night for each day or part of a day of late departure.
3. If, because of the late departure, the Landlord has to rebook the next guests or accommodate them elsewhere in any other way, the Tenant shall bear all resulting additional costs (including price differences for alternative accommodation, rebooking fees of the booking platform, commissions and legal fees).
4. If the late departure delays the final cleaning to such an extent that the Landlord has to pay additional compensation to the next guests (e.g. discounts, refunds, vouchers), the Tenant shall reimburse these amounts.
5. The Landlord further reserves the right to claim compensation for any further proven damage (including loss of reputation on booking platforms such as Booking.com, Airbnb, Google).
6. For bookings made via a third-party platform, the Landlord expressly reserves the right to inform that platform (e.g. Booking.com, Airbnb) of the incident in order to assert its claims against the Tenant under the respective platform’s policies.

As a rule, the Landlord is not personally present at check-in. Keys are generally not handed over in person. No registration forms are filled in at a reception desk; the data required for the statutory guest registration (Beherbergungsmeldung) are collected at the time of booking or via the respective booking platform.

Key return and loss:

1. The Tenant must keep the code received confidential and, at the end of the stay, leave the key at the agreed place in the apartment.
2. If the key is lost or not returned, the Tenant shall bear the cost of having a replacement key made.
3. The Landlord is not obliged to replace the locking system or all locks in the building every time a key is lost.
4. In the event of a criminal offence (e.g. burglary, theft) that could be connected with the lost or unreturned key, the Landlord expressly reserves the right to pass the Tenant’s personal data to the competent law enforcement authorities.

The Tenant undertakes to treat the apartment and its furnishings with care. As check-in is carried out by the Tenant without the Landlord being involved, the following rules also apply:

1. The Tenant must check the condition of the apartment immediately after arrival. Any existing damage, defects or missing items must be reported to the Landlord in writing (e-mail is sufficient) within 24 hours of arrival.
2. If no defects are reported within this period, the apartment is deemed to have been taken over in proper condition as agreed in the contract.
3. Damage or soiling found by the Landlord’s cleaning staff at check-out must be compensated by the Tenant in full in accordance with § 280 BGB.
4. In the event of a dispute, the photographic documentation of the apartment’s condition taken during the final cleaning serves as evidence.

The number of occupants must not exceed the maximum agreed in the booking document.

Subletting or passing on the access information to third parties is not permitted.

Smoking is prohibited in the apartments and throughout the inside of the building.

Pets are only allowed with the Landlord’s prior express written consent.

Noise and disturbance must be avoided, especially between 22:00 and 07:00.

If agreed in the booking document, the Landlord provides the Tenant with an outdoor parking space without a barrier gate in front of the building. The proportionate fee for the parking space is either included in the price per night or shown separately.

Access to the parking space is via a retractable barrier (bollard/barrier post). The Tenant receives the matching key for opening the barrier via the key safe.

The parking space is located in a publicly accessible area in front of the building. The Landlord accepts no liability whatsoever for damage, theft or vandalism to the parked vehicle or its contents.

If the key for the parking barrier is lost or not returned, the Tenant shall bear the cost of a replacement. At the end of the stay, the key must be left together with the apartment key at the agreed place in the apartment.

If third parties park illegally in the Tenant’s parking space or use the parking space without authorisation and without paying, the Landlord expressly reserves the right to have the unauthorised vehicle towed to a vehicle pound by a towing service at the expense of the person who parked it.

The Tenant receives two keys:

1. a master key for the apartment and the building entrance;
2. a small key for the black general waste bin (household waste, Restmüll).

Waste is separated into four streams in line with the rules of the Freiburg waste management service (Abfallwirtschaft Freiburg) and the building management:

1. ⚫ Black bin — general waste; (b) 🟢 Green bin — paper and cardboard; (c) 🟤 Brown bin — organic waste. Organic waste may only be disposed of in biodegradable paper or compostable bags; using ordinary plastic or cellophane bags is expressly prohibited; (d) 🟡 Yellow recycling sacks — plastic, aluminium, composite packaging and other recyclable materials. Yellow sacks must be left in the designated area at the back of the building (especially during longer stays).

The Tenant is obliged to separate waste correctly. Should the City of Freiburg, the building management, the waste disposal company or any other third party impose fines, special charges, penalties or formal warnings on the Landlord due to incorrect waste separation by the Tenant, the Tenant is obliged to reimburse these amounts in full in accordance with § 280 BGB.

The Landlord provides the Tenant with internet access (Wi-Fi) during the stay. It is used solely at the Tenant’s own responsibility and risk.

The Tenant undertakes to use the internet access only for lawful purposes. In particular, it is prohibited to download, upload, redistribute or otherwise make publicly available copyright-protected works (e.g. films, music, software, games) without the necessary rights, and to access or distribute any other unlawful content.

Any legal infringements committed via the internet access provided by the Landlord are solely the Tenant’s responsibility. The Tenant shall indemnify the Landlord against all third-party claims (in particular cease-and-desist costs, damages, legal fees, court costs and fines) arising in connection with an infringement committed via the internet connection by the Tenant or anyone travelling with them.

In the event of a cease-and-desist letter (Abmahnung) or any other legal action by rights holders, law firms or authorities in connection with internet use during the Tenant’s stay, the Landlord expressly reserves the right to pass the Tenant’s personal data (name, address, period of stay, contact details) to the respective claimants or their lawyers so that they can assert their claims directly against the Tenant. The Tenant hereby expressly consents to this disclosure of data.

The Landlord is liable for damage resulting from injury to life, body or health caused by a negligent breach of duty by the Landlord or an intentional or negligent breach of duty by a legal representative or vicarious agent.

For other damage, the Landlord is only liable if it is caused by an intentional or grossly negligent breach of duty or if an essential contractual obligation has been breached.

As self check-in takes place without the Landlord being present in person, the Landlord in particular accepts no liability for:

1. belongings and valuables that the Tenant leaves in the apartment;
2. damage caused by improper use of the apartment or its furnishings by the Tenant or the persons accompanying them;
3. damage resulting from the Tenant’s own activities outside the apartment (e.g. city sightseeing, trips to the Black Forest);
4. damage, theft or vandalism to the Tenant’s vehicle in the outdoor parking space (see § 6.3).

The Landlord’s liability for slight negligence in the breach of non-essential contractual obligations is excluded.

The Tenant is liable for damage to the apartment, its furnishings and the jointly owned parts of the building caused intentionally or negligently during the stay.

Any damage must be reported to the Landlord in writing (e-mail is sufficient) without delay, and at the latest at check-out.

For direct bookings via the Landlord’s website or the RoomRaccoon booking system, the following cancellation terms apply depending on the rate chosen:

1. Flexible rate: Cancellation is free of charge up to 7 days before the day of arrival. For cancellations less than 7 days before the day of arrival, and in the event of a no-show without prior cancellation, 100 % of the agreed price of the stay is payable.
2. Non-refundable rate: Regardless of when the booking is cancelled, and in the event of a no-show, 100 % of the agreed price of the stay is payable.

For bookings via third-party platforms (e.g. Booking.com, Airbnb, Agoda), the cancellation terms of the respective platform or of the rate chosen there apply; these may differ from clause 11.1. Cancellations and refunds are handled via the respective platform.

During every final cleaning, the cleaning staff record any items the Tenant has left in the apartment and photograph them. The Landlord contacts the Tenant within a reasonable time via the e-mail address or phone number given at the time of booking.

Perishable items and items that are a hygiene concern are disposed of immediately and without replacement, without prior consultation with the Tenant. These include in particular:

1. food and drinks (opened or unopened);
2. medicines, food supplements, medical products, biological preparations and any items that would require special storage;
3. worn underwear, socks, tights and other hygiene articles;
4. clothing, shoes or textiles that are dirty, damaged or soiled with bodily fluids or biological substances;
5. obviously worthless items (e.g. packaging, small waste, worn everyday items).

The Landlord accepts no liability or obligation to compensate for the disposal of such items.

Valuables and other items left behind that are in a clean and reasonable condition are stored at the Landlord’s reasonable discretion. Whether an item is worth storing or is to be disposed of is decided at the Landlord’s sole discretion.

The Landlord charges a flat storage fee of €3.00 per day or part of a day, counted from the day of departure. The storage fee must be paid before the items are handed over.

If the Tenant would like the items left behind to be sent to them, they bear all shipping and packaging costs. Items are only sent against advance payment.

If stored items are not collected, or their shipping is not paid for, within six (6) months of the date of departure, the Landlord is entitled to dispose of them without further notice or to hand them over to the German Red Cross (Deutsches Rotes Kreuz, e.g. via a clothing collection bin). After six months, the Tenant’s claim to the return of the items or to compensation for their value expires.

§ 973 BGB remains unaffected.

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

The place of performance and, for merchants, the exclusive place of jurisdiction is Freiburg im Breisgau.

Should individual provisions of these terms be wholly or partly invalid, the validity of the remaining provisions remains unaffected.

These terms are available in German, English, Russian, Spanish, French, Dutch, Turkish and Arabic. In the event of any discrepancies between the language versions, only the German version is authoritative.