Just arrive – no reception needed

Check-in made simple

From booking to departure – no key handover and no waiting at a reception desk.

1. Book online

   Book your apartment directly through our booking system or via a booking platform. You’ll get a confirmation by e-mail straight away. There’s no registration form to fill in on site – we collect the details we need when you book.

2. 7 days before arrival: your access details

   About a week before you arrive, we’ll e-mail you everything you need:

   • exact address and directions
   • code and location of the key safe
   • how to open the front door and your apartment
   • Wi-Fi name and password
   • how to reach us with questions (e-mail)

   Nothing arrived? Please check your spam folder first, then drop us a quick e-mail at info@rentapartment-freiburg.com.

3. Arrival between 15:00 and 22:00

   Check-in is possible between 15:00 and 22:00. Open the key safe with your code and take out the keys. No reception, no waiting.

4. Your two keys

   • Key 1 – apartment and building: opens the front door, your apartment door and the back door to the courtyard.
   • Key 2 – small silver key: opens the lockable black general-waste bin (Restmüll) in the courtyard.

   If you’ve booked a parking space, you’ll get the key for the parking barrier the same way.

5. Arrive and take a quick look

   Please have a quick look around the apartment when you arrive. If anything is missing or damaged, send us a short message within 24 hours (ideally with a photo) – that way everything is properly documented.

6. Check-out by 11:00

   On your departure day, please leave the apartment by 11:00 at the latest. Sort and dispose of your rubbish, close the windows, switch off the lights and leave the keys as described in your arrival info. That’s it – have a safe trip home!